Returns & Refunds

If you are not 100% happy with your purchase from Muir & Me we offer a simple returns policy. Simply return your items to us within 14 days for a full refund.

Returns by Post

A refund will be offered provided the goods are in a fully saleable condition, except of course where goods are faulty and/or damaged. 

You can return your goods via post to:

Muir & Me, Unit 2/3, 48 West George Street, Glasgow, G2 1BP

*Please ensure you enclose proof of purchase so we can action your refund/exchange accordingly. We recommend that all returns are made via recorded delivery and/or that proof of postage is obtained.

Unfortunately we don’t cover the postage cost of returning items online at this time.

 

Cancellations

You can cancel an order by emailing orders@muirandme.com quoting your Muir & Me order number. Please make sure you include the words "order cancellation" in your email subject heading.

If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message before you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund.